ANALYSE DES STRATEGIES DE RESOLUTION DE CONFLITS EN MILIEU DE TRAVAIL « CAS DE LA DIRECTION GENERALE DES DOUANES ET ACCISES/KINSHASA »

Authors

  • Kabanga Kabuya Jeannot Resh Teacher-Researchers at the National Pedagogical University Author
  • Nzuzi Lubadika Lazard Teacher-Researchers at the National Pedagogical University Author
  • Bikindu Nsunda Patrick Teacher-Researchers at the National Pedagogical University Author

DOI:

https://doi.org/10.61841/nn-bma-12-2-45

Keywords:

Analysis, Strategies, Resolution, Conflicts, Wor

Abstract

This study examines the nature, causes, and management of conflicts within public administration. The findings reveal that interpersonal and hierarchical conflicts are prevalent, primarily driven by excessive workload, communication breakdowns, and perceived inequalities, all of which adversely affect organizational performance. Although civil servants generally express trust in existing internal mechanisms such as mediation and negotiation, their practical effectiveness is limited. Respondents recommend strengthening conflict prevention through targeted training, institutionalizing regular dialogue, and formalizing procedures in an internal charter. The results partially validate the initial hypotheses and are consistent with existing literature, which emphasizes training, dialogue, and institutional mediation as key levers for improving conflict management in the public sector.

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Published

2026-07-02

Issue

Vol. 12 No. 2 (2026): Journal of Advance Research in Business, Management and Accounting (ISSN: 2456-3544)

Section

Articles

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Copyright (c) 2026 Kabanga Kabuya Jeannot Resh, Nzuzi Lubadika Lazard, Bikindu Nsunda Patrick (Author)

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How to Cite

Resh, K. K. J. R., Lazard, N. L., & Patrick, B. N. (2026). ANALYSE DES STRATEGIES DE RESOLUTION DE CONFLITS EN MILIEU DE TRAVAIL « CAS DE LA DIRECTION GENERALE DES DOUANES ET ACCISES/KINSHASA ». Journal of Advance Research in Business, Management and Accounting (ISSN: 2456-3544), 12(2), 34-44. https://doi.org/10.61841/nn-bma-12-2-45